ServiceNow is the leading provider of cloud based software for digital workflow automation. The company started with its core IT Service Management (ITSM) offering and then expanded to other areas of IT such as Operations Management, Planning, Risk, etc. ServiceNow has over 7.4k enterprise customers from around the world (and 80% of the Fortune 500), of which over 1.4k generate more than $1M in annual contract value (ACV). After gaining meaningful market share from incumbent players in the ITSM market, the company expanded horizontally into other markets like HR Service Delivery and Customer Service Management (CSM).
Nicely explained! I have worked on developing ServiceNow at my workplace and can only imagine companies using it more going forward. It has become such an integral part of our IT systems.
Nicely explained! I have worked on developing ServiceNow at my workplace and can only imagine companies using it more going forward. It has become such an integral part of our IT systems.